Very pleased Andrew with Ashlin's service in assisting procurement of this unit January 2013. The price and pick-up convenience was terrific.
I would like to let you know that today I am a very happy customer. I had problems with my order, I dealt with one of your Vendor Relations Manager, Janice Durdle and she did a wonderful job. She helped me solve the problem in a very professional, timely, clear and pleasant manner. I took the time to underline her work because unfortunately this level of professionalism is rather rare nowadays. You have an excellent employee. Thank you and I wish you a happy holiday season
Service really does make the difference. Looking around for a specific Samsung plasma TV I found it listed on a number of web sites and stores. Availability was an issue however and, although I asked several to check when they could supply a unit, none called me back. When contacted on a Saturday, Andrew promised to check his warehouse the next Monday which he did. He then went on to discuss issues around shipping, product quality and alternatives. It was quite a lesson. He was most patient answering my own questions, spending almost 30 minutes on the phone with me. Great product, best price in Canada. Net, net? Sale completed Monday afternoon. The follow-up to a couple of post sale questions was equally good, with the official invoice following promptly a few days later. Couldn't be happier.
Kanone Consulting and Professional Services Inc.
I wanted to send a big thank you to Andrew and Janice for all their help getting a rush waste cartridge to us ASAP! You customer service skills are excellent!
You both went over and beyond from just placing an order, by contacting your local customers to see if they could lend us one and that was really appreciated. Thanks again.
Lee Ann Shackleton
Thank you kindly Janice. Ashlin is always there when we need you!! Great service. Much appreciated!
Desktop Support Technician
Teck Metals Ltd.
This is my first time to do the business with your company. I am happy to tell you I think your company service is the best one in Canada. It's very hard to find such service with the customer care and satisfy in Canada.
Daily Seafood Inc.
Good morning, Andrew, a quick note to let you know how much I appreciated the time you took with me over the phone to discuss our Phaser 7400 printing problem. Now that I’ve installed the new imaging unit, our printer is back in working order. Your company is now on file as the official supplier for future orders re: our Phaser 7400. Thanks again,
Thanks for the invoice. The keyboard arrived today in my department, which is very quick given that I only ordered it on Wednesday evening. I much appreciate the promptness of your service. Good to do business with you.
Dr. Matthew S. Royal
Associate Professor and Chair Department
Music Marilyn I. Walker School of Fine and Performing Arts Brock University
This purchase was my first one from Ashlin. I have been very satisfied and impressed with the service provided by your company. The item that I bought was not expensive, but believe me, I have been treated like a million dollar customer. I had a call and a follow-up email from Andrew Lindzon. My order was expedited and received promptly as promised. I am glad that there are still companies like yours, that treats customers with integrity. Thanks and I hope to do business with you again.
Thank you ...thank you...I can hardly wait! You dah man!
John, I have to say that I really appreciate the wonderful customer service you and Ashlin provided. We have a major presentation tomorrow with 120 people attending, and only realized yesterday that one of our projectors would not meet the specifications we needed for some of the demonstrations. You were not the first vendor I contacted, but you were the first and ONLY one who took the time to listen to my needs, understand and explain the situation we faced on your web site, and took the extra steps to resolve it. Then you made sure we were able to get our product in less than 24 hours!!
We are a small company and don’t often get that extra treatment, so I will definitely return when we need any additional equipment. Thank you and Andrew for your great customer service. If you have a mailing list, please add me so I’m reminded of your company.
John, it was a pleasure dealing with you and your company – it is refreshing to realize that there are vendors who care.
Vice President Services
Performance Analytics Corporation
I wanted to tell you that we are very happy with how the project unfolded, and thrilled with the final result. Everyone was very professional and so easy to work with. Kudos to you and your team for a job well done.
Fieldstone Parents Association
Andrew talked about personalized service, but it really rang true (excuse the telecom pun) when he called me from his home in the evening to ensure I got set-up alright. I’d certainly recommend him as you consider a potential TalkSwitch implementation.
Advantis Communications Inc.
hank you Janice. It was a pleasure dealing with you today . . . great customer service!
Administrative Director & Associate
MUSSON CATTELL MACKEY PARTNERSHIP
Just wanted to say thank you very much. The product arrived here the next day (today) and the whole procedure was absolutely effortless and entirely pleasant!
Thanks Janice, It’s been a pleasure working with you. I will be sure to keep you in mind if I need a replacement item
Andrew, I very much appreciate the attention you have given to our technology projects. You are certainly a real Mensch when it comes to your business practices. It`s very refreshing to see integrity like yours still out there. Thank you kindly.
I have to say I`m really impressed by the quality of your service. I ordered a few times from you already but you were not my main provider for computer stuff. I can honestly this will change from now and I plan to make you my number one stop when I`ll need to buy in the future.
thanks again for your personal help here... it IS appreciated. For your records, here are my coordinates:
Ray Van Dusen
Thanks so much Janice! It is greatly appreciated. I received my remote presenter this morning and it is marvelous. We’re very happy with our purchase. And thanks for expediting our order. All the best!
Distress Centre of Ottawa and Region